Patient Info

Monday, Wednesday and Thursday 08.45am – 5.30pm
Tuesday 08.45am – 5.30pm
Friday 08.45am – 5.30pm
Saturdays 08.30am – 11.30am

Please ring 8278 8900 for an appointment or book online.

Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your doctor has been called away. If the matter is urgent please inform our reception staff .

Consultations are booked at 15 minute intervals. Longer consultation times are available, so please ask our receptionist if you require some extra time. Some examples of a longer consultation time may be having more than one problem to discuss with the doctor, insurance or employment medicals, cervical smear, first antenatal visit, postnatal 6 week checks.

You can go online to www.hotdoc.com.au or www.belairfamilyhealthcentre.com.au and book through our website.

Fees charged can vary depending on the length and complexity of a consultation at the discretion of the individual doctor.
Payment of fees in full is expected on the day of consultation. We have facilities available for Electronic Medicare Rebates.

Our Fees from the 1 July 2023
LEVEL A Very Brief Consult $ 49.50 Rebate $18.85
LEVEL B Standard Consult (up to 19 minutes) $ 96.00 Rebate $41.20
LEVEL C Short Consult (up to 25 minutes) $140.00 Rebate $79.75 LEVEL C Long Consult (more than 25 minutes) $156.20 Rebate $79.70 LEVEL D Prolonged Consult (more than 40 minutes) $209.40 Rebate $117.40
Children under the age of 6 are Bulk Billed.
Commonwealth Senior Card holders are billed the standard practice fee.
Pension and Health Care Card holders are charged at a reduced rate.
Please be advised that a Full fee will be applied to Saturday morning appointments for all, including Concession Card holders and all ages children.
Saturdays will incur a higher fee.
Procedures performed in this practice such as Skin Excisions, ECG, stitches(Suturing),some dressings etc., attract separate fees, please enquire at reception.

If you need to see a doctor or get tests regularly, you could end up with high medical costs. Medicare Safety Nets can help to lower your out of pocket costs for out of hospital services. Out of pocket expenses include all services to which a Medicare item number applies including GPs, non-GP specialists, allied health (as part of TCA referrals), xrays/radiology and pathology.

Medicare Safety Nets have thresholds. When you spend certain amounts in out of pocket costs in a calendar year 1 January to 31 December, you’ll reach the thresholds. Once you’ve reached the thresholds, you’ll start getting higher Medicare benefits (usually 100% of the schedule fee + 80% of the gap). This means you’ll get more money back for certain Medicare services. The threshold amounts are set each year from 1 January.

The Medicare Safety Net Threshold is dependent on your financial circumstances. In 2021, if you are a concession card holder or receive family tax benefit part A, the Medicare Safety Net will be activated once your family have spent $697.00 in out of pocket expenses. For all other people the Medicare Safety Net is activated once your family has spent $2184.30 in out of pocket expenses

If you’re enrolled in Medicare, you’re automatically eligible for Medicare Safety Nets. If you’re part of a family or couple you can combine your costs by registering as a family. Families have to register yearly.

We appreciate patients telephoning as early as possible if they need to cancel or reschedule an appointment. A fee may be charged for non-attendance or a late cancellation if inadequate (less than 2 hours) notice is given.

Are available for regular patients whose condition prevent them from attending the surgery who live close by. However, generally medical and surgical problems are better treated using the clinic facilities and each request will be assessed by the Doctor. We also visit local hostels and nursing homes.

The practice provides after hours medical service via National Home Doctor service on 137425 or Family Home Doctors on 1300 695 628. A record of the after-hours consultation will be sent to the surgery. Alternatively you can attend a Public Hospital or visit one of the private emergency services at Wakefield or Ashford Hospitals.

The Doctor may be contacted during normal surgery hours. If the Doctor is busy or with a patient, a message will be taken and the Receptionist will advise you when it is likely that the Doctor will return your call. Your call will be put through to the Doctor or Nurse in an emergency and calls will be screened by the Receptionist, who will ask you some questions. The Practice does not encourage emails containing personal or clinical information.

We ask that all Worker Compensation claims be paid in full on the day of consultation. The appointments will be charged at the ReturnToWorkSA schedule, You may then claim reimbursement via your Return to Work Coordinator.

Medicare does not allow Specialist referrals to be made after you have seen a specialist. You must see your doctor prior to your specialist appointment to arrange a referral.

If your Doctor has ordered a test it is important that you make an appointment with the Doctor to discuss your results. To protect your privacy it is not appropriate for our reception staff to explain results over the phone. Your Doctor will advise you if it is appropriate for you to phone the Nurse for your result. Please ensure that all your contact details are up to date as we may need to contact you if your result is abnormal.

Your medical record is a confidential document. It is the policy of the practice to maintain security of personal health information at all times and ensure that this information is only available to authorised members of staff. A copy of our Privacy Policy is available from reception. We abide by the The Australian Privacy Principles available at wwww.oaic.gov.au

This practice has a no smoking policy.

If you or a family member requires an INTERPRETER SERVICE, please advise the receptionist when booking an appointment.
Our practice is able to arrange free telephone, or in-person interpreters through the Translating and Interpretive Service(TIS) 1300 131 450.

Your Personal Health Information and your Medical Record

We aim to protect the privacy and secure storage of your health information. You can request a copy of our privacy policy, which includes information about the collection, use and disclosure of your health information.

We require your consent to collect personal information about you and to use the information you provide in the following ways.

Administrative purposes in running our medical practice.
Billing purposes, including compliance with Medicare and Health Insurance Commission requirements.
Disclosure to others involved in your healthcare including treating doctors and specialists outside this medical practice. This may occur though referral to other doctors, or for medical tests and in the reports or results returned to us following referrals.
Disclosure to other doctors in the practice, locums etc. attached to the practice for the purpose of patient care and teaching.
For research and quality assurance activities such as acreditation to improve individual and community health care and practice management. Usually information that does not identify you is used but should information that will identify you be required you will be informed and given the opportunity to “opt out” of any involvement.
To comply with any legislative or regulatory requirements e.g. notifiable diseases.
For follow up reminder/ recall notices and letters which may be sent to you regarding your health care and management.
For State reminder systems and registers, (eg cervical screening, immunisation data)
For legal related disclosure as required by a court of law (e.g. Subpoena,court orders)
If you have any concerns or wish to restrict access to your personal health information please discuss these with your doctor or receptionist. This practice adheres to the principles of the RACGP Guidelines.

You can decline to have your health information used in all or some of the ways outlined above but it may influence our ability to manage your health care to provide the best outcome for you.